Last updated: September 28, 2026 — At CLEARO, we want you to be satisfied with your purchase. If there is a problem with your order, please contact us at Clearoglass@gmail.com and include your order number and a clear description of the issue. Where applicable under Israeli consumer protection law, customers may request cancellation of an eligible distance-sale transaction within the legally prescribed cancellation period. For an eligible cancellation that is not due to a defect, discrepancy, or other breach by CLEARO, a cancellation fee may apply subject to applicable law. Where applicable, this fee will not exceed 5% of the transaction price or ₪100, whichever is lower. Nothing in this policy limits any mandatory consumer rights available under applicable law. If your product arrives damaged, defective, incorrect, or with missing parts or accessories, please contact us as soon as possible and provide your order number, clear photos of the product and packaging, and, when necessary, a video clearly showing the problem. After reviewing the claim, we may provide a replacement, refund, missing component, or another appropriate remedy. If tracking indicates that your order was delivered but you cannot locate it, please contact us promptly. We may ask you to check with household members, the local delivery provider, pickup location, or post office, and additional evidence from the carrier may be required. Customers are responsible for providing complete and accurate shipping information. If delivery cannot be completed because of an incorrect or incomplete address, refusal to accept the package, failure to collect it on time, or circumstances attributable to the recipient, additional shipping charges may apply and a refund or free replacement may not be available except where required by law. Please contact us before returning any product and do not send products directly to the address printed on the original shipping package. If a return is required, CLEARO will provide the appropriate return instructions. When a refund is approved, it will be issued to the original payment method where reasonably possible, and processing times may vary depending on your bank or payment provider. For all returns, refunds, cancellations, damaged products, or order-related issues, contact us at Clearoglass@gmail.com.
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