Shipping policy

Last updated: September 28, 2026 — CLEARO works with third-party fulfillment and shipping providers to deliver orders to our customers. After an order is placed and payment is successfully completed, it will be prepared for shipment. Processing time is separate from shipping time, and once an order has entered processing we may not be able to modify or cancel it. Estimated delivery times displayed at checkout or elsewhere on our website are estimates unless expressly stated otherwise, and actual delivery times may be affected by the destination, shipping carrier, customs processing, local delivery services, holidays, severe weather, international transportation disruptions, or other circumstances outside our reasonable control. When tracking information is available, it will be provided after the order has shipped, although tracking updates may take some time to appear after the package has been handed to the carrier. Depending on the local carrier and destination, orders may be delivered directly to the provided address or directed to a local pickup point, locker, or post office. Customers are responsible for monitoring tracking information and collecting packages within the period specified by the local carrier. Where applicable, customs duties, import taxes, or other government charges may apply depending on the destination and order and will be handled according to applicable law and information provided at checkout. Customers must provide accurate shipping information, including their full name, address, apartment number where applicable, city, postal code, and contact information. Please contact us immediately if you notice an error; once an order has been processed or shipped, we cannot guarantee that the delivery information can be changed. If your order appears significantly delayed or you experience any delivery problem, contact Clearoglass@gmail.com with your order number and we will review the available tracking information and assist you.