Shipping Policy – Clearo

Last Updated: November 4, 2026

This policy explains how and when your Clearo order reaches you. It applies to orders shipped to Israel from clearoshop.com and does not limit any right you have under the Israeli Consumer Protection Law.

1. Shipping cost

Shipping is free on every order. The price you see at checkout is the final price; we will never ask you to pay extra shipping, weight or remote-area fees after you order.

2. Processing and delivery time

• Processing: 1–3 business days to prepare, check and pack your order.
• Shipping: 4–9 days from the day your order is shipped.
• Total: most orders arrive within 5–12 days of ordering.

These are estimates under normal conditions. Customs clearance, carrier schedules, public holidays, weather and other unexpected events can add time, and some remote locations may take a little longer.

3. How your order is delivered

Your order ships from our supplier's warehouse with a tracked shipping service. In Israel, most parcels are delivered to a pickup point or parcel locker near your address. You will receive an SMS or notice from Israel Post or the delivery company when your parcel is ready to collect.

4. Tracking your order

When your order ships, we will email you a tracking number. Tracking can take a day or two to show the first update, and there may be stages of the trip (for example, while the parcel waits for a flight or for customs) with no new updates. If tracking hasn't moved for a while, the local post office or delivery company in Israel usually has the most up-to-date information, and you are always welcome to email us.

5. Your address and collecting your parcel

Please enter your full address, including apartment number, and a phone number that receives SMS messages. If you notice a mistake, email us as soon as possible and we will try to fix it before the order ships.

If a parcel cannot be delivered because of a wrong or incomplete address, because the recipient couldn't be reached, because it was refused, or because it was not collected from the pickup point in time, it may be returned to the sender or disposed of by the carrier after its storage period. In that case we can reship the order once you pay the new shipping cost, or refund the product price. Please collect your parcel within the time stated in the notice.

6. Delays and lost parcels

If your order has not arrived within 30 days of shipping, or the tracking shows "delivered" but you didn't receive it, email us. We will investigate with the carrier and offer a reshipment or a refund, as described in our Refund and Returns Policy.

7. Events beyond our control

Delivery can be delayed or disrupted by events outside our control, such as extreme weather, natural disasters, fires, strikes, protests, war or security situations, accidents, and changes in laws or government decisions. We will keep you updated by email and help as far as we can. This does not limit your rights under Israeli law.

8. Governing law

This policy is governed by the laws of the State of Israel.

9. Contact

Store: Clearo
Website: clearoshop.com
Email: clearoglass@gmail.com